Insurance broker software in Hong Kong: a 2026 buyer's guide
- Insurance broker software is a single system for a brokerage's clients, policies, quotes, renewals, commission and compliance records.
- Hong Kong had 803 licensed insurance broker companies and 13,319 licensed technical representatives (broker) at the end of 2025, according to the Insurance Authority.
- Check ten things: client and KYC records, a multi-insurer policy register, GI quotation, renewals, commission statements, reporting, CPD tracking, role-based views, Traditional Chinese support and data export.
- Ask vendors to demo your own month-end renewal and commission process, not a generic tour.
What is insurance broker software?
Insurance broker software, also called a broker management system, is the system of record for an insurance brokerage. It holds every client, every policy placed with every insurer, the quotes and renewals in progress, the commission each insurer owes, and the reports management and regulators need. A general CRM handles contacts and deals. A broker management system also understands policies, insurers, classes of business, renewal dates and commission statements.
Why Hong Kong brokers need one
The broking market in Hong Kong is large and closely regulated. According to the Insurance Authority (IA), there were 803 licensed insurance broker companies and 13,319 licensed technical representatives (broker) as of 31 December 2025. Each broker company is responsible for the people it appoints, and the IA expects principals to make sure their technical representatives meet continuing professional development (CPD) requirements.
A brokerage acts for the client and usually places business with several insurers. That creates three recurring problems that spreadsheets handle badly:
- Fragmented records. Quotes, renewal notices and commission statements arrive from each insurer in a different format.
- Missed renewals. Renewal work depends on one consultant remembering a date.
- Manual compliance. ID expiry, CPD hours and audit reports are tracked by hand, person by person.
The 10 features to check
| Feature | What good looks like |
|---|---|
| 1. Client records | Individual and corporate clients, with filters for status, consultant and ID document expiry for KYC follow-up. |
| 2. Policy register | Every policy linked to its insurer, product, class, consultant and handler, across all insurers. |
| 3. GI quotation | Quotes tracked by status (draft, waiting, confirmed, cancelled), so nothing stalls unseen. |
| 4. Renewal management | A monthly list of policies due, sorted by renewal status, with a downloadable report. |
| 5. Commission statements | Statements organised by insurer and period, marked pending or confirmed, and tied to the policy register. |
| 6. Reporting | Order, client, accounting, finance, compliance and product reports from one data set. |
| 7. CPD tracking | Each technical representative's hours recorded against the IA requirement for the assessment period. |
| 8. Role-based views | A management view across the office and a consultant view limited to each person's own book. |
| 9. Traditional Chinese | A bilingual interface and records that handle Chinese names and addresses properly. |
| 10. Data ownership | Export of your data, clear access controls, and handling that supports your obligations under the Personal Data (Privacy) Ordinance (Cap. 486). |
CPD tracking is a broker-company responsibility
Under the IA's Guideline on Continuing Professional Development (GL24), individual licensees must earn at least 15 CPD hours in each assessment period, including at least 3 hours on "Ethics or Regulations". Assessment periods run from 1 August to 31 July. Because broker companies share responsibility for their appointees' compliance, a system that shows every technical representative's progress is far easier to manage than collecting certificates at the end of July.
Questions to ask every vendor
- Can you show our month-end renewal list, filtered by consultant and class?
- How does a commission statement from one insurer get matched to our policies?
- What does a technical representative see compared with management?
- Which reports are available for compliance and audit, and can we export them?
- Is the full interface available in Traditional Chinese?
- How do we get our data out if we leave?
- How will you migrate our existing client and policy spreadsheets?
How MBID covers the checklist
MBID was built for Hong Kong broker companies. Its management view has seven modules: dashboard, client management, policy register, GI quotation, GI renewal, commission statements and a report centre covering orders, users, clients, accounting, finance, compliance and products. Each technical representative also has a consultant workspace with their own clients, quotes, renewals and reports, plus My CPD & CPT records.
Frequently asked questions
What is the difference between a CRM and insurance broker software?
A CRM tracks contacts and sales. Insurance broker software also manages policies across insurers, renewal dates, quotations, commission statements and regulatory records such as CPD hours.
How many insurance broker companies are there in Hong Kong?
The Insurance Authority reported 803 licensed insurance broker companies and 13,319 licensed technical representatives (broker) as of 31 December 2025.
How many CPD hours do Hong Kong insurance intermediaries need?
Under GL24, individual licensees need at least 15 CPD hours per assessment period, including at least 3 hours on Ethics or Regulations. Assessment periods run from 1 August to 31 July.
Sources
- Insurance Authority, Statistics – Insurance Intermediary Licence (as of 31 December 2025)
- Insurance Authority, GL24 Guideline on Continuing Professional Development for Licensed Insurance Intermediaries
- Insurance Authority, FAQ on CPD
- Insurance Authority, Conduct in Focus – CPD responsibilities of principals
This article is general information for insurance professionals and is not legal or regulatory advice. Check the Insurance Authority's current guidelines for your circumstances.